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FROM FOOTFALL TO CUSTOMER INSIGHT

VISITOR
INTELLIGENCE

See the whole customer journey. Not just the footfall number.

People Counting tells you how many people arrive. Visitor Intelligence connects footfall with passerby traffic, capture rate, dwell time, demographics, and sales – giving you a more complete view of the physical customer journey.

Multiple KPIs One customer journey Better decision context

  Visitor Intelligence visualised as the customer journey from passerby to visitor, dwell and purchase
THE COMPLETE PHYSICAL CUSTOMER JOURNEY
From potential traffic to actual purchase – multiple KPIs connected in one decision context.


FROM MEASUREMENT TO UNDERSTANDING

People Counting gives you the number.
Visitor Intelligence gives you the context.

Footfall is an important starting point. But one number alone cannot explain why traffic changes, how effectively potential visitors convert, or what happens after they enter.

Visitor Intelligence connects multiple KPIs and data sources so you can understand the physical customer journey as one connected process – not as isolated data points.

ONE CORE KPI

PEOPLE COUNTING

VISITORS 12,482 How many came in?

An accurate and comparable visitor count gives you the foundation for measuring traffic over time.

MULTIPLE CONNECTED KPIs

VISITOR INTELLIGENCE

PASSERBY Potential traffic
CAPTURE RATE How many enter?
DWELL TIME How long do they stay?
DEMOGRAPHICS Who visits?
CONVERSION How many purchase?
OUTCOME A more complete view of what drives traffic, engagement, and sales.
UNDERSTAND THE PHYSICAL SALES FUNNEL

From people passing by
to customers who purchase.

Knowing how many people entered is only the starting point. To improve performance, you need to understand what happened before the visit, during the visit, and through to purchase.

Visitor Intelligence connects traffic, capture rate, dwell time, and conversion so you can see where commercial potential is created – and where it is lost.

01 See the opportunity outside
02 Understand behaviour inside
03 Connect traffic to outcome

  Shopping environment with visitors and Visitor Intelligence data showing passerby traffic, entries, dwell time, and conversion
FROM TRAFFIC TO SALES
One physical customer journey. Multiple data points. Better decision context.
01
PASSERBY

How big is the traffic opportunity?

Measure how many people pass your location and quantify the opportunity directly outside your door.

02
CAPTURE RATE

How effectively do you turn traffic into visits?

Compare passerby traffic with actual visits and see how effectively your location, entrance, and activity attract people inside.

03
DWELL TIME

Does the visit actually create engagement?

See how long people stay and which areas hold attention. Dwell time becomes a measurable signal of engagement.

04
CONVERSION

Do visits actually become sales?

Connect visitor data with sales data and determine whether the problem is traffic, capture rate, or conversion.

VISITOR INTELLIGENCE

When the KPIs are connected, you can distinguish a traffic problem from an engagement problem or a conversion problem – and act accordingly.


  Visitor Intelligence illustration showing four perspectives on the same visitor journey: who, where, when and comparison
ONE VISITOR JOURNEY

See performance
from every angle.

Understand who visits, where they engage, when behaviour changes, and how locations compare.

FROM DATA TO DECISIONS

One data foundation.
Better decisions
across the business.

Visitor Intelligence gives every team a shared view of visitor behaviour — from campaign performance and staffing to location benchmarking and management reporting.

MARKETING

Which campaigns actually change behaviour?

Compare passerby, capture, dwell and conversion.

RETAIL MANAGEMENT

Why does one location outperform another?

Benchmark locations using the same KPIs.

OPERATIONS

When and where will demand occur?

Use traffic patterns to plan staffing and capacity.

LEADERSHIP

Is traffic turning into business performance?

Track the journey from opportunity to outcome.

VISITOR
INTELLIGENCE
ONE DATA FOUNDATION
ONE DATA FOUNDATION. BETTER DECISIONS.

Move beyond “How many came?” to understand why performance changed — and what to do next.

BUILD ON WHAT YOU ALREADY HAVE

You may not need to start from scratch.
Your current setup could already be doing more.

If you already use CountMatters for People Counting, parts of the Visitor Intelligence foundation may already be in place.

The next step is to identify what your current installation already measures, what additional data or integrations may be needed, and which business questions you want to answer.

See what your existing CountMatters installation can already measure – and what it would take to extend it.

01 YOU MAY ALREADY HAVE
  • People Counting
  • Visitor traffic
  • Historical data
  • Existing locations
02 YOU CAN ADD
  • Passerby measurement
  • Dwell time
  • Demographics
  • POS integration
03 YOU CAN UNDERSTAND
  • Capture rate
  • Engagement
  • Audience patterns
  • Conversion
VISITOR INTELLIGENCE

Build on what already works. Add only what creates new value.

We are very satisfied with the staff planning tool, it has already helped us achieve efficient planning and increased revenue.

Helge Bjørklund

Founder and Partner, BJØRKLUND chain

CountMatters really wanted to understand our needs and I can only say that the daily support and delivery from CountMatters is unmatched. We as customers are taken very seriously and the support is proactive and immediate.

Niklas Holz

International Business Developer, Søstrene Grenes Import A/S

I am very satisfied with the Xperio portal. The dashboard provides a comprehensive view of how the stores are performing and I can immediately see which stores are doing best. In addition, I can easily compare and analyze data by day, week, month, or year.

Torstein Heldal

Center Manager, Oslo S and Østbanehallen

I think it works very well, CountMatters always provides quick service and responds quickly. The Xperio platform is also easy to use.

Hanna Svenaeus

Administrative Manager, Ragde Eiendom

No matter how big or small the task is, CountMatters always responds quickly and is eager to help. I am very satisfied with CountMatters and the services they offer so we can monitor and work with our visitor data on a daily basis.

Sigve Mydland

Center Manager, Herbarium Shopping Center

We have a good cooperation with CountMatters, which offers flexible solutions and personal service.

Göran Kirsch

Head of Security, Skansen, Stockholm

In my role as responsible for statistics, these visitor counters are an invaluable help and the CountMatters visitor counter is easy to use.

Malin Johansson

Librarian, TÄBY LIBRARY, Stockholm

We are satisfied. It has been running smoothly and consistently with CountMatters.

Thomas Hallin

Librarian, TÄBY LIBRARY

We are very satisfied with CountMatters support – Mr. Chaghouani and his team are very easy to work with and have largely adapted to our requirements. Criticism is received without hard feelings and they always try to find practical solutions to our problems.

Christine Glasow

Center Management, Seemaxx Outlet Center Radolfzell

Short communication paths and response times. CountMatters way of working is pragmatic and goal-oriented. They always support us in finding quick solutions to our tasks. I would especially like to highlight CountMatters innovative capabilities in this regard.

Björn Küster

Project Manager, ECE Projektmanagement G.m.b.H & Co. KG

CountMatters support team can solve problems quickly. Xperio Software is convenient and easy to use. Able to see real-time data on the number of people who enter Fashion Island. Feeling confident with the accuracy rate, +95% in the accuracy test every quarter. Overall, the counting solution from CountMatters is a very useful system for the Marketing Team to analyze the behavior of our customers.

Pornthep Butrsutthiwong (Duang)

Senior Supervisor – Building Management, Siam Retail Management Co., Ltd (Fashion Island Bangkok)

David Kern Sloth

David Kern Sloth

Chief Revenue Officer

+4531542114 dks@countmatters.com
Fredrik Ståhl

Fredrik Ståhl

Sales Manager Sweden

+460701906588 fs@countmatters.com
Anders Hamstad

Anders Hamstad

Sales Manager Norway

+4795007434 ah@countmatters.com
Naoufal Chaghouani

Naoufal Chaghouani

Sales Manager Germany

+4915114104852 nc@countmatters.com

Get in touch

Get clarity on setup, integration, and next steps

We typically respond within one business day.

Transforming Visitor Data
into Business Success

For over 30 years, CountMatters has defined the standard in visitor analytics.
As the original innovators of people counting, we transform foot traffic into business intelligence.



 
 
700+
customers using our solutions
100k+
installations
 
30 Years+
Decades of actionable visitor insights.
 
Guaranteed Satisfaction
Your success is our goal

 

Transforming Visitor Data
into Business Success

For over 30 years, CountMatters has defined the standard in visitor analytics.
As the original innovators of people counting, we transform foot traffic into business intelligence.



 
 
700+
customers using our solutions
100k+
installations
 
30 Years+
Decades of actionable visitor insights.
 
Guaranteed Satisfaction
Your success is our goal

 

Transforming Visitor Data
into Business Success

For over 30 years, CountMatters has defined the standard in visitor analytics.
As the original innovators of people counting, we transform foot traffic into business intelligence.



 
 
700+
customers using our solutions
100k+
installations
 
30 Years+
Decades of actionable visitor insights.
 
Guaranteed Satisfaction
Your success is our goal

 

Transforming Visitor Data
into Business Success

For over 30 years, CountMatters has defined the standard in visitor analytics.
As the original innovators of people counting, we transform foot traffic into business intelligence.



 
 
700+
customers using our solutions
100k+
installations
 
30 Years+
Decades of actionable visitor insights.
 
Guaranteed Satisfaction
Your success is our goal

 

ELEVATE YOUR BUSINESS

We’ve been here from the beginning, we’re here today, and we’re here to stay.
Let’s turn your visitor data into smarter business decisions.

Transforming Visitor Data
into Business Success

For over 30 years, CountMatters has defined the standard in visitor analytics.
As the original innovators of people counting, we transform foot traffic into business intelligence.



 
 
700+
customers using our solutions
100k+
installations
 
30 Years+
Decades of actionable visitor insights.
 
Guaranteed Satisfaction
Your success is our goal

 

Transforming Visitor Data
into Business Success

For over 30 years, CountMatters has defined the standard in visitor analytics.
As the original innovators of people counting, we transform foot traffic into business intelligence.



 
 
700+
customers using our solutions
100k+
installations
 
30 Years+
Decades of actionable visitor insights.
 
Guaranteed Satisfaction
Your success is our goal