PEOPLE COUNTING
An accurate and comparable visitor count gives you the foundation for measuring traffic over time.
See the whole customer journey. Not just the footfall number.
People Counting tells you how many people arrive. Visitor Intelligence connects footfall with passerby traffic, capture rate, dwell time, demographics, and sales – giving you a more complete view of the physical customer journey.
Footfall is an important starting point. But one number alone cannot explain why traffic changes, how effectively potential visitors convert, or what happens after they enter.
Visitor Intelligence connects multiple KPIs and data sources so you can understand the physical customer journey as one connected process – not as isolated data points.
An accurate and comparable visitor count gives you the foundation for measuring traffic over time.
Knowing how many people entered is only the starting point. To improve performance, you need to understand what happened before the visit, during the visit, and through to purchase.
Visitor Intelligence connects traffic, capture rate, dwell time, and conversion so you can see where commercial potential is created – and where it is lost.
Measure how many people pass your location and quantify the opportunity directly outside your door.
Compare passerby traffic with actual visits and see how effectively your location, entrance, and activity attract people inside.
See how long people stay and which areas hold attention. Dwell time becomes a measurable signal of engagement.
Connect visitor data with sales data and determine whether the problem is traffic, capture rate, or conversion.
When the KPIs are connected, you can distinguish a traffic problem from an engagement problem or a conversion problem – and act accordingly.
Understand who visits, where they engage, when behaviour changes, and how locations compare.
Visitor Intelligence gives every team a shared view of visitor behaviour — from campaign performance and staffing to location benchmarking and management reporting.
Compare passerby, capture, dwell and conversion.
Benchmark locations using the same KPIs.
Use traffic patterns to plan staffing and capacity.
Track the journey from opportunity to outcome.
Move beyond “How many came?” to understand why performance changed — and what to do next.
If you already use CountMatters for People Counting, parts of the Visitor Intelligence foundation may already be in place.
The next step is to identify what your current installation already measures, what additional data or integrations may be needed, and which business questions you want to answer.
See what your existing CountMatters installation can already measure – and what it would take to extend it.
Build on what already works. Add only what creates new value.
We are very satisfied with the staff planning tool, it has already helped us achieve efficient planning and increased revenue.
Helge Bjørklund
Founder and Partner, BJØRKLUND chainCountMatters really wanted to understand our needs and I can only say that the daily support and delivery from CountMatters is unmatched. We as customers are taken very seriously and the support is proactive and immediate.
Niklas Holz
International Business Developer, Søstrene Grenes Import A/SI am very satisfied with the Xperio portal. The dashboard provides a comprehensive view of how the stores are performing and I can immediately see which stores are doing best. In addition, I can easily compare and analyze data by day, week, month, or year.
Torstein Heldal
Center Manager, Oslo S and ØstbanehallenI think it works very well, CountMatters always provides quick service and responds quickly. The Xperio platform is also easy to use.
Hanna Svenaeus
Administrative Manager, Ragde EiendomNo matter how big or small the task is, CountMatters always responds quickly and is eager to help. I am very satisfied with CountMatters and the services they offer so we can monitor and work with our visitor data on a daily basis.
Sigve Mydland
Center Manager, Herbarium Shopping CenterWe have a good cooperation with CountMatters, which offers flexible solutions and personal service.
Göran Kirsch
Head of Security, Skansen, StockholmIn my role as responsible for statistics, these visitor counters are an invaluable help and the CountMatters visitor counter is easy to use.
Malin Johansson
Librarian, TÄBY LIBRARY, StockholmWe are satisfied. It has been running smoothly and consistently with CountMatters.
Thomas Hallin
Librarian, TÄBY LIBRARYWe are very satisfied with CountMatters support – Mr. Chaghouani and his team are very easy to work with and have largely adapted to our requirements. Criticism is received without hard feelings and they always try to find practical solutions to our problems.
Christine Glasow
Center Management, Seemaxx Outlet Center RadolfzellShort communication paths and response times. CountMatters way of working is pragmatic and goal-oriented. They always support us in finding quick solutions to our tasks. I would especially like to highlight CountMatters innovative capabilities in this regard.
Björn Küster
Project Manager, ECE Projektmanagement G.m.b.H & Co. KGCountMatters support team can solve problems quickly. Xperio Software is convenient and easy to use. Able to see real-time data on the number of people who enter Fashion Island. Feeling confident with the accuracy rate, +95% in the accuracy test every quarter. Overall, the counting solution from CountMatters is a very useful system for the Marketing Team to analyze the behavior of our customers.
Pornthep Butrsutthiwong (Duang)
Senior Supervisor – Building Management, Siam Retail Management Co., Ltd (Fashion Island Bangkok)Get clarity on setup, integration, and next steps
We typically respond within one business day.
For over 30 years, CountMatters has defined the standard in visitor analytics.
As the original innovators of people counting, we transform foot traffic into business intelligence.
For over 30 years, CountMatters has defined the standard in visitor analytics.
As the original innovators of people counting, we transform foot traffic into business intelligence.
For over 30 years, CountMatters has defined the standard in visitor analytics.
As the original innovators of people counting, we transform foot traffic into business intelligence.
For over 30 years, CountMatters has defined the standard in visitor analytics.
As the original innovators of people counting, we transform foot traffic into business intelligence.
For over 30 years, CountMatters has defined the standard in visitor analytics.
As the original innovators of people counting, we transform foot traffic into business intelligence.
For over 30 years, CountMatters has defined the standard in visitor analytics.
As the original innovators of people counting, we transform foot traffic into business intelligence.