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Teknikmagasinet improves staffing with CountMatters customer counters

Written by Admin | Jan 13, 2025 5:10:51 PM

Teknikmagasinet has deployed a customer counter system from CountMatters to turn raw footfall into smarter staffing, sharper promotions, and consistently better in-store experiences. With retail footfall analytics integrated into daily decisions, teams can match labor to real demand, evaluate campaign impact, and fine-tune offers with privacy-first data from people counting sensors.

RETAIL NEEDS REAL DEMAND SIGNALS

Retail margins demand precision. Staffing one hour too heavy, or running a promotion without understanding store traffic, creates cost and missed upside. Calendar holidays and gut feel are not enough; leaders need consistent, comparable visit data across stores and over time — broken down by hour, day, week, and campaign period — to plan and react with confidence.

“In addition to planning the staffing, it is important for us to be able to manage our offers,” says Olle Müller, Head of Sales Development at Teknikmagasinet.
“It has been very smooth with the contact,” says Olle. “We invest in being able to offer our customers better service and offers.”

HOW COUNTMATTERS TURNS FOOTFALL INTO ACTION

CountMatters’ people counting sensor technology collects anonymous entry counts per store entrance and aggregates them into GDPR-compliant dashboards. Store managers and HQ teams use hourly and daily trends to align staffing, measure promotions, and compare like-for-like performance across locations. No facial recognition, no PII — just robust occupancy and flow signals, designed for compliance from day one.

Glossary: Customer counter system — a privacy-compliant visitor counting solution that registers entries/exits to produce accurate footfall and occupancy metrics for staffing, conversion, and marketing analysis.

WHAT TEAMS GET ON DAY ONE

  • Smarter staffing: build rotas around true hourly peaks and troughs; reduce overtime and idle time.
  • Marketing clarity: compare baseline traffic vs. campaign periods to see uplift and halo effects.
  • Offer performance: correlate footfall with redemption or basket data to refine bundles and pricing.
  • Consistent reporting: normalize across stores to spot outliers and replicate winning patterns.
  • Privacy by design: sensors count people — not identities — supporting GDPR compliance.

RETAIL USE CASES (AND BEYOND)

While Teknikmagasinet’s primary focus is retail, the same approach helps other sectors:

  • Retail networks: hourly staffing models, queue prevention, conversion analytics.
  • Venues & events: real-time occupancy limits, flow routing, safety KPIs.
  • Transport hubs: concourse load, platform dwell analysis, crowd management.
  • Public spaces: library visitation, museum exhibits, seasonal planning.

CountMatters solutions are compatible with leading sensor vendors (including Xovis) and can integrate with PoS and marketing platforms to enrich KPIs without exposing personal data.

IMPLEMENTATION: FAST, CLEAN, GDPR-FIRST

Rollout follows a predictable path:

  1. Survey & scope: entrances, ceiling height, lighting, and cabling plan.
  2. Install sensors: overhead placement for accurate bidirectional counts.
  3. Verify & calibrate: on-site sample checks to confirm accuracy targets.
  4. Dashboards live: access to traffic, occupancy, and period comparisons.
  5. Operate & improve: weekly routines to align staffing and evaluate campaigns.

All dashboards and exports are designed to avoid PII. When combined with PoS, only aggregated metrics (e.g., conversion rate) are reported.

OPERATIONAL IMPACT & ROI

Leaders typically see immediate benefits by aligning headcount with the busiest hours, improving service levels during peaks, and trimming overspend in troughs. Marketing teams can finally attribute uplift to specific campaigns, channels, or creatives, and shift budget toward what actually drives visits. Over a quarter, this creates a repeatable test-and-learn loop — fewer “shots in the dark,” more provable results.

PLATFORM ACCESS & REPORTING

Through the CountMatters dashboard, Teknikmagasinet can view store-level trends, compare before/after campaign windows, and export CSVs or scheduled PDFs. Multi-store heatmaps reveal weekly patterns at a glance, and occupancy widgets help teams react to live load.

Hero image alt suggestion: “CountMatters dashboard showing hourly footfall and occupancy widgets for multiple Teknikmagasinet stores.”

FAQ

HOW ACCURATE ARE THE SENSORS?

Accuracy depends on entrance geometry and mounting height; with proper placement and calibration, modern people counting sensors meet stringent retail standards suitable for staffing and performance analysis.

IS THIS GDPR-COMPLIANT?

Yes. The solution counts people without identifying them. No facial recognition, no storage of biometric data, and no PII. Aggregated analytics only.

WHAT DOES INTEGRATION REQUIRE?

Standard power and network for sensors, plus access to the CountMatters dashboard. Optional PoS or campaign metadata integrations enrich KPIs like conversion or uplift.

WHAT ABOUT PRICE?

Pricing is designed to scale by store count and service scope. We focus on total value — staffing optimization, better offers, and reliable marketing evaluation — rather than one-size-fits-all costs.

GDPR / Privacy: CountMatters solutions avoid personal data. Analytics are aggregated, purpose-limited, and minimised for compliance.

Book a Demo — Optimize Staffing

“The agreement proves we can deliver a flexible, tailored product that scales across stores,” says a CountMatters customer success lead.

THE TAKEAWAY

Teknikmagasinet shows how a customer counter system and retail footfall analytics convert visitor flows into better staffing, more relevant offers, and measurable marketing outcomes — all with a privacy-first approach built for European retailers.

Talk to CountMatters — Plan Smarter Stores

See more outcomes in our case studies.