Airports of Thailand is deploying a modern customer counter system with an occupancy monitoring solution to ease pressure at Suvarnabhumi (Bangkok), Don Mueang, and Phuket. With passenger volumes rebounding, live visitor data helps operations teams shorten queues, balance staffing, and keep travelers moving.
GLOSSARY — OCCUPANCY MONITORING: real-time estimation of people inside a zone using in/out counts from ceiling-mounted sensors.Demand is back, and expectations are higher. Travelers want speed and convenience, while terminals face uneven peaks across check-in, security, and border control. Without live data, decisions become reactive and queues grow.
CountMatters brings airport-grade retail footfall analytics to aviation: accurate counts at each touchpoint, occupancy per zone, and dynamic thresholds that trigger clear actions.
Ceiling-mounted people counting sensor technology tracks bi-directional flow at entrances, lanes, and store fronts. Data refreshes every few seconds and feeds cloud dashboards. Teams see occupancy and wait-time trends, get alerts when limits are close, and coordinate staff or open more lanes before congestion forms.
GLOSSARY — PEOPLE COUNTING SENSOR: privacy-preserving device that converts motion into anonymous counts; no biometric data is stored.Monitor queue build-up, redirect passengers, and inform desk allocation with hard numbers instead of observations.
Track arrivals per minute, lane throughput, and live occupancy to fine-tune staffing and lane openings.
Coordinate with border control using forecasted peaks; display waiting-time guidance to reduce uncertainty.
Apply retail footfall analytics to optimize staff rosters, product placement, and conversion opportunities during surges.
Use concourse counts to modulate shuttle frequencies and escalator directions, improving safety and flow.
CountMatters deploys overhead sensors at key lines and thresholds. Zones and virtual lines are configured to your layout, and historical data trains early-warning rules. Dashboards provide live and trend views; APIs push safe, aggregated metrics into signage or apps.
Fewer manual counts. Faster lane activation. Smarter staff scheduling. And clearer passenger communication. Airports gain resilience at peak, while retail zones convert more browsing into sales.
How accurate is it? With proper mounting and calibration, airport-grade systems deliver very high accuracy, even in dense flows.
What about privacy? The solution processes anonymous counts only; no personal data or images are stored. Data is handled in compliance with GDPR-aligned principles.
How fast is time-to-value? Typical pilots go live quickly, using existing network and secure cloud dashboards.
Can we integrate it? Yes — use APIs to feed waiting times to signage and apps, and share occupancy with safety systems.
Explore how live occupancy supports operations in other high-traffic sites.
Read the case — Real-Time Occupancy at 9 Libraries
Bring occupancy monitoring and customer counter system capabilities to every touchpoint. Turn real-time insight into smoother journeys and higher satisfaction.
Book a Demo — Optimize Staffing & Flow
CountMatters solutions use anonymous counts and secure processing; no personal information is stored. Data sharing follows clear purposes and minimal retention.