REAL-TIME OCCUPANCY HELPS SODEXO MANAGE CROWDS IN LUND

Since the fall of 2020, Sodexo Sweden has used real-time occupancy from CountMatters (formerly IMAS) to see exactly how many people are inside defined areas at a client site in Lund. It’s a small, fast deployment with a big payoff for higher-traffic spaces like a restaurant or lobby.

“It’s proven to be an efficient tool in helping us manage the space and reduce the risk of overcrowding in a bigger restaurant like the one at Tetra Pak Lund Site.”
— Daniel Holmquist, Account Director, Sodexo Sweden

WHY REAL-TIME OCCUPANCY?

Real-time occupancy isn’t just a pandemic-era measure—it’s become a core part of smart facility management. For Sodexo, accurate live data means safer and more efficient operations. Managers can monitor traffic levels in real time, balance crowding risk, and make instant decisions to improve flow and guest comfort.

• Live headcounts: Avoid bottlenecks with accurate, up-to-the-minute totals from your people counter setup.
• Smarter staffing: Align schedules to peaks indicated by customer counter data.
• Better guest flow: Redirect traffic to less busy zones for smoother experiences.
• Actionable insight: Turn visitor counter signals and footfall analytics into confident, data-driven decisions.

MEASURABLE IMPACT

After implementing the solution, Sodexo reported smoother guest flow and greater staff confidence during peak hours. The data also supported better scheduling and energy efficiency, since facilities could adjust ventilation and cleaning cycles based on occupancy levels.

Across other CountMatters projects, organizations have observed an average +12% sales uplift, +4.5% higher conversion, and −20% operational costs—a direct result of better visibility into real-time visitor patterns.

IMPLEMENTATION TIPS

• Think holistically: Count all entry/exit points (doors, lifts, and staff routes) for correct totals.
• Choose quality sensors: 3D sensors deliver robust accuracy for occupancy and retail analytics.
• Define zones: Separate lobby/restaurant areas so alerts and displays are clear.
• Close the loop: Share occupancy status with on-site teams and, when relevant, with guests.

DATA & PRIVACY

CountMatters solutions are built to be 100% GDPR-compliant. We focus on aggregated occupancy and traffic metrics—no personal data is stored or processed. The result is reliable insight without compromising privacy or trust.

ABOUT SODEXO

Sodexo delivers food & catering, facilities, property & technical services, and home care—improving quality of life for people and communities worldwide. Their focus on efficiency, safety, and sustainability aligns perfectly with CountMatters’ mission to make public and commercial spaces smarter through real-time visitor insight.

TAKE THE NEXT STEP

For facilities teams and operations leaders, real-time occupancy bridges the gap between planning and action. Knowing how spaces are used—hour by hour—helps you optimize staffing, energy use, and cleaning schedules while maintaining a safe, positive visitor experience.

Talk to an occupancy specialist

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