A leading Nordic theme park used an occupancy monitoring solution and POS data to cut queues and boost guest satisfaction. By pairing a customer counter system with sales receipts, the team aligned staffing with real demand and protected the guest experience.
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The park opened a new experience store. Visitors loved it. Queues grew. Guests waited too long, and floor teams felt constant pressure.
More tills were added. The real fix needed data. Managers needed a live view of arrivals, dwell, and purchase patterns to place staff where demand peaked.
CountMatters connected high-accuracy 3D people counting sensors with sales receipts. The model forecasts arrivals, service time, and queue risk per hour. Schedules then match expected demand, role by role.
The approach is sensor-agnostic and fast to implement. Many parks use Xovis-class 3D sensors at gates and store entries. POS data confirms true buying peaks, making forecasts robust.
Entrance and zone sensors deliver live counts and occupancy. POS feeds provide receipts and basket signals by time block.
Models project arrivals, queue risk, and service minutes per location. Seasonality and weather patterns refine the baseline.
Schedules map skills to forecasted peaks. Managers deploy floaters and service roles before queues form.
Dashboards track queue time, conversion, revenue per visitor, and staff productivity. Plans update daily.
Glossary — Occupancy monitoring solution: Privacy-safe sensors and analytics that track how many people enter, dwell, and move through zones, without identifying individuals.Direct visitors to less crowded entries in real time. Improve first impressions and spread footfall evenly.
Anticipate spikes from show start and finish times. Deploy ushers and service roles pre-emptively.
Align cashiers and runners to receipt surges. Reduce basket abandonment and keep service times tight.
Model crowd build-ups around parades, seasonal launches, or holidays. Coordinate cleaning, safety, and refills.
GDPR/Privacy note: CountMatters uses privacy-by-design sensors. No identification, no facial recognition, and EU-hosted processing.
Teams serve more guests without overstaffing. Conversion improves when service matches demand. Supply runs smoother with fewer stockouts near peaks.
Leaders get shared truth across Operations, Retail, and Guest Experience. Decisions move from anecdotal to measurable.
We combine high-accuracy counts with receipts. Forecasts reflect real buying intent, not just footfall.
Often no. We integrate with existing sensor footprints and POS. When needed, we add modern 3D sensors.
You see queue and staffing improvements in days. Deeper forecasting matures over weeks.
We work with proven 3D sensor technology, including Xovis-class systems, to ensure reliable, repeatable counts.
A customer counter system plus receipts gives a live view of demand. The park scheduled to peaks, shortened queues, and improved satisfaction. This is scalable across entrances, shows, retail, and F&B.
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